Privacy Policy

Knockit Technologies Ltd
Last updated: 27 August 2026

This Privacy Policy explains how Knockit Technologies Ltd collects, uses, stores and shares your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Knockit Technologies Ltd
Email: official@knockittechnologies.co.uk
Phone: 07491014905

2. Personal Data We Collect

Category	Data	Purpose
Identity	Name, date of birth	Account registration
Contact	Phone number, email	OTP login, order updates
Location	Delivery address, GPS	Delivering orders
Transaction	Order history, payments	Fulfilling deliveries
Technical	Device, OS, IP address	App functionality, security

3. Legal Basis for Processing (UK GDPR Article 6)

Contract (6(1)(b)): To provide the delivery service you requested
Legal Obligation (6(1)(c)): Complying with UK law and financial regulations
Legitimate Interests (6(1)(f)): Improving services, preventing fraud
Consent (6(1)(a)): Marketing communications (where applicable)

4. How We Use Your Data

Create and manage your account
Verify your identity via OTP
Process and fulfil delivery orders
Send order confirmations and updates
Process payments and refunds
Provide customer support
Detect and prevent fraud
Comply with legal obligations

5. Data Sharing

We do not sell your personal data. We share data only with:

Delivery Partners: Name, address, phone to fulfil orders
Payment Processors: Stripe (PCI-DSS compliant)
Firebase (Google LLC): OTP phone verification
AWS: Secure cloud hosting (UK/EU)
Law Enforcement: Where required by UK law

6. International Data Transfers

Where data is transferred outside the UK, we use Standard Contractual Clauses (SCCs) approved by the ICO, in compliance with UK GDPR Chapter V.

7. Data Retention

Data Type	Retention	Reason
Account data	Account life + 6 years	Legal obligations
Transaction records	6 years	UK tax regulations
Support records	3 years	Legitimate interests
Technical logs	12 months	Security

8. Your Rights Under UK GDPR

Access (Art.15): Request a copy of your personal data
Rectification (Art.16): Correct inaccurate data
Erasure (Art.17): Request deletion of your data
Restriction (Art.18): Limit how we use your data
Portability (Art.20): Receive your data in machine-readable format
Object (Art.21): Object to processing for marketing or legitimate interests
Withdraw Consent: At any time where processing is consent-based

To exercise your rights: official@knockittechnologies.co.uk — We respond within 30 days.

9. Account Deletion

Request account and data deletion via app settings or email official@knockittechnologies.co.uk. We process within 30 days subject to legal retention requirements.

10. Security

We use TLS/HTTPS encryption, access controls, OTP authentication, and regular security monitoring to protect your data.

11. Children

Our app is not for children under 13. We do not knowingly collect data from children. Contact us immediately if you believe a child has registered.

12. How to Complain

Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Please contact us first at official@knockittechnologies.co.uk before approaching the ICO.

13. Contact Us

Knockit Technologies Ltd
Email: official@knockittechnologies.co.uk
Phone: 07491014905
WhatsApp: 07555521508